Shipping & Returns

Shipping

We hand-pack and dispatch our orders within 24 hours. We do not post on Sundays. Please allow 3-5 working days for delivery.

Returns

At Dog Delicious it's important to us that you are completely satisfied with your purchase. If you are not entirely happy with your order our returns policy will explain what you can do.

Damaged Items

All our treats are carefully hand packed. Should your order be damaged in transit, please notify us by emailing support@dogdelicious.co.uk within 14 days and we will be happy to replace it for you. We will send you details of how to return your item. All goods must be returned in their original packaging, unused with labels attached. We will pay all reasonable shipping fees for the return of damaged or faulty goods. In all other circumstances where Dog Delicious is not at fault, delivery costs will be your responsibility.


Incorrect Items 

If we have sent you an incorrect item, please notify us by emailing support@dogdelicious as soon as possible so we can rectify this. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible. We will not charge you for the incorrect item and will reimburse your reasonable costs in returning it.

Exchange or Refund 

We offer all of our customers a money-back guarantee in the event you change your mind. If you are not entirely delighted with the products that you have chosen you may return them to us within 28 days of receipt. We will be more than happy to offer you an exchange or, if you wish, a refund, provided that the products are returned complete, in perfect condition, with the original packaging. We cannot accept items for a refund or exchange if the goods are not in perfect condition or it is obvious to us that the goods have been used or damaged. For all returns, except where the item is faulty or when we have sent you an incorrect item, you will be required to arrange and pay for the return of the products to us.


When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.


To Return an Item 

Should you be returning an order because you are not satisfied, please enclose all details of the purchase giving the reason for your return and clearly mark whether you would like a refund or exchange. Pack the items back in the parcel, using the original packaging; attach the invoice and return to the address we provide to you.  This returns policy does not affect your statutory rights.